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Powered by The Profitable Florist

You need to hear what staff are really saying to customers!

Florists have long-relied on us to make Mystery Shopper Calls to their staff to learn what staff are doing well and where there is opportunity for improvement. I am happy to share that for 2024 we are re-launching the program bigger and better than ever!

 

We are inviting just fifty retail florists to participate in this monthly service which includes two, professional mystery shopper calls, a recording of both sides of the call, a detailed report on what we heard, prizes for great service and support through a private Facebook group. We even coach you on how to best review the calls with staff.

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Please read the details below and apply if you are ready to take customer service to the next level in your shop!

Tim Huckabee

The Profitable Florist

📚 Details

WHAT

  • Two calls per month (from different callers).

  • Every call is recorded, both sides.

HOW

  • Each recording is reviewed according to our 10-point CALL SUCCESS checklist.

  • Great calls are awarded VISA gift cards.

  • We send laminated Sales Tips to build a ‘tool kit’ for staff.

  • We give added support through a private Facebook group.

COST

There are three subscription options:

  • 3 months for $375 ($125 per month)

  • 6 months for $625 (one free month)

  • 12 months for $1125 (three free months) BEST VALUE

🔍 TO CONSIDER

INSIGHT

You’ve never been able to hear the complete conversation before to understand what customers are really asking for - and what your staff may be missing.

MOTIVATION

We make this a fun experience for your team, adding prizes and even a pizza party for consistent high marks. Not knowing how many calls we’re making, and when the next call might happen, keeps your team on their toes and doing a better job!.

INCREASED SALES

A core benefit of reviewing these calls with staff is to create awareness of sales opportunities and to increase their skills, both leading to happier customers and boosted profits.

Apply Online, below

To be considered for participation in our Mystery Shopper Call program please take two minutes to answer the questions below and we’ll be in touch. 

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Questions for us? Call the office on 646.678.8100

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We look forward to working with you! ​

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