Empower Your Team to Sell More and Serve Better with Mystery Shopper Calls LIVE!
Learn from real customer calls, enhance sales,
and boost confidence – all for just $49.99/month.
Join our interactive monthly webinar workshop where your team will listen to real recorded calls from florists across North America. See how your staff can learn from these examples and avoid the costly mistakes others have made. Ready to take your team’s performance to the next level?
Learn from the Mistakes
of Others and Never
Repeat Them
Mystery Shopper Calls LIVE is a fresh, interactive monthly experience designed to empower your team by letting them learn from real customer interactions.
Each session brings you three recorded calls made to florists across various locations – big and small, urban and rural.
Your team will listen, critique, and discover how to improve their customer service and sales techniques. Let’s turn these insights into action for better results at your shop.
“It's good to learn from your mistakes. It's better to learn from other people's mistakes.”
— Warren Buffett
Mystery Shopper Calls LIVE is a monthly webinar where your staff will hear three real flower orders placed by telephone. These calls cover a range of scenarios, from funeral orders to holiday requests, made to florists across North America.
Each call is followed by a detailed critique from our panel of experts,
led by industry veteran Tim Huckabee. Your team will be actively involved,
sharing their thoughts and learning what could have been done better.
This is not just another webinar – it’s a practical, engaging workshop
that will make a tangible difference in your business.
What Exactly is Mystery
Shopper Calls LIVE?
Experience a unique, hands-on training program that transforms how your team handles phone orders.
Simple, effective, and designed to fit seamlessly
into your team's schedule.
How Does Mystery
Shopper Calls LIVE Work?
-
Listen:
Each month, tune in to three real calls made
to florists across various regions.
-
Critique:
Engage in a lively discussion, offering your
feedback and hearing expert critiques.
-
Learn:
Walk away with QUICK TIPS to implement in your shop, improving customer interactions and sales.
Every session is recorded, so even if your team misses the live event, they can catch up and review as many times as they like. Our goal is to provide ongoing, actionable insights that your staff can immediately apply in their daily work.
Boost sales, enhance customer service, and build confidence – all with one monthly session.
Your Staff Will LOVE our New Program!
As a florist, your staff’s ability to connect with customers over the phone directly impacts your bottom line. With Mystery Shopper Calls LIVE, your team will:
-
Develop New Skills:
Improve their listening abilities and customer engagement techniques.
-
Increase Sales:
Learn how to confidently upsell and offer larger designs when appropriate.
-
Build Confidence:
Gain valuable experience in handling various customer scenarios,
leading to greater efficiency and satisfaction in their roles.
For you as the owner, the benefits are clear: bigger sales, happier
customers, and a more skilled, confident team. It’s an investment
that pays for itself many times over.
For shops with multiple locations, please call us directly to discuss custom pricing. No matter which option you choose, your membership gives your team access to all live sessions, recordings, and members-only resources.
Join today for just $49.99 per month – no commitment, cancel anytime.
Affordable, Flexible,
and Packed with Value
Our pricing is straightforward and designed to fit any budget:
BONUS:
Sign up before December 1, 2024 and receive:
-
A Free Mystery Shopper Call to Your Shop (a $50 value)
-
A $200 Credit to use on any of our other educational services
Never miss an opportunity to learn – check out the upcoming
Mystery Shopper Calls LIVE sessions and important dates.
Stay On Track with Our Monthly Events Calendar
Register in minutes and start transforming
your florist business today.
Ready to Join?
Here’s How to Get Started
Signing up for Mystery Shopper Calls LIVE is quick and easy:
-
Online:
Visit our website at www.theprofitableflorist.com
and complete the registration form.
-
By Phone:
Call our office at 646.678.8100, and our friendly team will assist you.
Once registered, you’ll receive webinar links to upcoming sessions and access to all past recordings via our Members Only page. Have any questions or need help? Our customer support team is here for you – just give us a call.
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The Profitable Florist is a completely independent company, we have no affiliations with wire services or vendors so we can give you unbiased, impartial advice. When we visit we don’t just teach your staff to handle customers better, we help you to grow your business.
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Everything you need to know about Mystery Shopper Calls LIVE.
Participants listen to three calls made by our team to shops across North America. These real-world scenarios cover the same challenges your team faces every day. Our experts, along with your staff, critique each call, offering insights and suggestions for improvement.
Tim Huckabee, along with a panel of experts from The Profitable Florist, leads each session. Your staff is actively involved, offering feedback and learning from the best in the business.
Your staff will gain new skills in listening, engaging customers, and upselling appropriately. These are the skills that lead to bigger sales and more satisfied customers.
The introductory membership is just $49.99 per month and per shop, billed automatically. Save by prepaying for a package of six or twelve months.
Visit www.theprofitableflorist.com or call our office at (646) 678-8100. Registration is quick and easy.
All you need is a computer with internet access. A microphone is helpful for participating in discussions, but you can also use our chat feature to share feedback.
Yes! All sessions are recorded, and as a subscriber, you’ll have unlimited access to the recordings on our Members Only page.
Our trained callers act just like a real customer, presenting typical scenarios without giving a budget. We want to see how well your staff can pick up on cues and offer appropriate designs.
Mystery Shopper Calls LIVE happens on the third Thursday of each month at 3pm Eastern, lasting for 45 minutes. We adjust our dates around major holidays.
Start Learning from Real Calls Today
Join Mystery Shopper Calls LIVE for Just $49.99/Month – No Commitment
Don’t wait to give your team the skills they need to succeed.
By joining Mystery Shopper Calls LIVE, you’re investing in better customer interactions, bigger sales, and a more confident team.
Ready to make the change?
Register Now
** No discounts apply to any custom training program
** No refunds given; training can be rescheduled at your convenience